FAQs

Ordering
If having trouble ordering a product please contact our Customer Service Dept. and we will assist your needs.

Payment, Pricing & Promotions
All Sales are Final. You may request a cancellation from your Ceramic Flat Iron Account prior to product ships. (Once order is shipped, the sale is final) You may also contact our Customer Service Dept. for any questions or concerns.

Can I get a refund?
In most cases you can not as all sales are final. However, If you have ordered a product online and wish to have it refunded you can by logging in and making a request or contacting us in the office and we shall take care of this for you provided your item has not shipped or left our facilities.

Order Tracking
To Track your Order and see the status of it, please log-in and track your order in your order history page. Once your order has been processed and shipped, you may also receive a tracking number in your e-mail for you to track at your convenience anytime without logging in.

Viewing Orders
To view orders, use your BeautyCertain.com Account for orders progress.

Updating Account Information
Use your BeautyCertain.com Account to Update your Account Information, or contact our Customer Service for assistants.

For more information please read our Privacy Policy and Terms and Conditions.